Question 1

Do you offer in-store pickup for online orders?

Accepted Answer

Yes, in-store pickup for orders placed on our website will be available at the KDL Service & Meeting Center (814 West River Center Drive NE, Comstock Park, Michigan 49321). Pickup times are Monday through Friday from 9 AM to 4 PM.

Question 2

How long do I have to pick up my order?

Accepted Answer

ShopKDL pickup orders have a 60-day pick up window. Orders not picked up within 60 days of fulfillment will be returned to inventory without refund.

Question 3

Do you offer expedited shipping?

Accepted Answer

Not at this time.

Question 4

Do you ship outside of the United States?

Accepted Answer

Unfortunately, The KDL Shop can not fulfill any international orders at this time.

Question 5

I made a purchase online but I have not received my confirmation email, what should I do?

Accepted Answer

Our website sends the confirmation email automatically when the order is placed. Sometimes these type of emails are directly placed in your Spam Folder. Please double check there before contacting us.

Question 6

My purchase was damaged. Can I get a refund?

Accepted Answer

Yes, you can contact us for a refund of damaged products within 30 days of your purchase. Refunds will be credited back to the credit card used for the purchase. Shipping will only be refunded if returning all items from the order.

Question 7

Can you rush my order?

Accepted Answer

Call us at 616-784-2007 or email your request to shop@kdl.org and we'll do what we can.

Question 8

Can I include a gift message to my order?

Accepted Answer

Yes, there is a 'Leave a Note with Your Order' box that will appear in the cart page. You can write your gift message and we will be able to see it when processing your order.

Question 9

What are my payment options?

Accepted Answer

The KDL Shop accepts all major credit cards.

Question 10

Can I use more than one coupon code?

Accepted Answer

Coupon codes cannot be combined. Only one coupon can be used per order.

Question 11

I purchased a gift card to the KDL Shop. Can I get a refund?

Accepted Answer

Our store software doesn't allow us to refund the purchase of a gift card. However, you can contact us for other options.

FAQ