FAQ

General

Yes, in-store pickup for orders placed on our website will be available at the KDL Service & Meeting Center (814 West River Center Drive NE, Comstock Park, Michigan 49321). Pickup times are Monday through Friday from 9 AM to 4 PM.

ShopKDL pickup orders have a 30-day pick up window. Orders not picked up within 30 days of fulfillment may be returned to inventory, and after 90 days, orders that have not been picked up will be archived without refund.

Not at this time.

Unfortunately, The KDL Shop can not fulfill any international orders at this time.

Our website sends the confirmation email automatically when the order is placed. Sometimes these type of emails are directly placed in your Spam Folder. Please double check there before contacting us.

Yes, you can contact us for a refund of damaged products within 30 days of your purchase. Refunds will be credited back to the credit card used for the purchase. Shipping will only be refunded if returning all items from the order.

Call us at 616-784-2007 or email your request to shop@kdl.org and we'll do what we can.

Yes, there is a 'Leave a Note with Your Order' box that will appear in the cart page. You can write your gift message and we will be able to see it when processing your order.